| 000 | 00344nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a8129711346 | ||
| 100 | _aAllen Derek R | ||
| 942 | _cBK | ||
| 245 | _aCustomer Satisfaction Research Management | ||
| 260 |
_b"Pearson Power, New Delhi" _c2005 |
||
| 082 |
_a658.834 _bALL |
||
| 546 | _aENGLISH | ||
| 999 |
_c24630 _d24630 |
||