000 00351nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a9781422143872
100 _aNayar Vineet
942 _cBK
245 _aEmployees First Customers Second
260 _b"Harvard Business Press, Massachusetts"
_c2011
082 _a658.3152
_bNAY
546 _aENGLISH
999 _c24619
_d24619