000 00300nam a2200121Ia 4500
942 _cPR
100 _aQuadros Merlyn Janice
245 _aCustomer Engagement
260 _bSt. Francis Institute of Management and Research, Mumbai
_c2008
300 _a56
546 _aENGLISH
700 _aMathew Thomas
999 _c14644
_d14644