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	1.	Image from Amazon.com	Strategic Marketing by Variya Devangi M 2018-11-02 Availability: Items available for loan: St. Francis Institute of Management and Research (1). Place hold
	2.	Image from Amazon.com	Customer Relationship Management by Singh Sita Ram Publication details: New Delhi A. P. H. Publishing Corporation 2016 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812 SIN. Place hold
	3.	Image from Amazon.com	Customer Success by Mehta Nick Murphy Lincoln Steinman Dan Publication details: "Wiley India Pvt. Ltd., New Delhi" 2016 Availability: Items available for reference: St. Francis Institute of Management and Research: Not for Issue (1)Call number: 658.812 MEH/STE.
	4.	Image from Amazon.com	Customer Relationship Management by Kumar Alok Sharma Rakesh Sinha Chhabi Publication details: New Delhi Biztantra 2015 Availability: Items available for loan: St. Francis Institute of Management and Research (3)Call number: 658.812 KUM/SIN, ... Place hold
	5.	Image from Amazon.com	Retail Management by Nayak J K Dash Prakash C Edition: 2nd Ed. Publication details: Delhi Cengage Learning India Pvt. Ltd. 2017 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.87 NAY/DAS. Place hold
	6.	Image from Amazon.com	Marketing Management by Rekha M P Neelgar Saira Rajeswari K Vibha V Publication details: Mumbai Himalaya Publishing House 2017 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.8 REK/VIB. Place hold
	7.		Impact of Social Media in Customer Relationship Management Genius Peter Martin Publication details: Mumbai SFIMAR MMM/2021 Availability: Items available for reference: St. Francis Institute of Management and Research: Not for Issue (1)Call number: MMM/2021/MAR/PT0369.
	8.		Analytics in Customer Relationship Management in Banking Nehal Karaniya Publication details: Mumbai SFIMAR MMM/2021 Availability: Items available for reference: St. Francis Institute of Management and Research: Not for Issue (1)Call number: MMM/2021/MAR/PT0371.
	9.		Consumer Relationship Management in Retail Sector Dmart Jay Tawde Publication details: Mumbai SFIMAR WIN/2022 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: WIN/2022/FIN-GEN/PR4794. Place hold
	10.	Image from Amazon.com	Customer Relationship Management Emerging Concepts Tools and Applications by Jagdish N. Sheth Atul Parvatiyar G. Shainesh Publication details: New Delhi McGraw Hill Education India Pvt. Ltd. 2019 Availability: Items available for loan: St. Francis Institute of Management and Research (3)Call number: 658.812/SHE/PAR, ... Place hold
	11.		Study on Creating a WhatsApp Marketing Strategy intergrated with Customer Relationship Management Tanisha Panchal Publication details: Mumbai SFIMAR SUM/2023 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: SUM/2023/MAR/PG1366. Place hold
	12.		Customer Relationship Management (CRM) Saniya Hilary Dmello Publication details: Mumbai SFIMAR SUM/2024 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: SUM/2024/FIN/PR6376. Place hold