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1.	Image from Amazon.com	Service Design for Business by REason Ben Flu Melvin Brand Lovie Lavrans Publication details: New Delhi Wiley India Pvt. Ltd. 2016 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812. Place hold
2.	Image from Amazon.com	Ultimate Question by Reichheld Fred Publication details: Boston Harvard Business School Press 2006 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.1554. Place hold
3.	Image from Amazon.com	Customer Mania by Blanchard Ken Ballard Jim finch Fred Publication details: Noida Harper Collins Publishers India 2009 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812 BLA/BAL. Place hold
4.	Image from Amazon.com	Social Selling by Hughes Tim Reynolds Matt Publication details: Kogan Page Ltd 2016 Availability: Items available for reference: St. Francis Institute of Management and Research: Not for Issue (1)Call number: 658.85 HUG/REY.
5.	Image from Amazon.com	Marketing Myopia by Levitt Theodore Publication details: Boston Harvard Business Press 2008 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.8 LEV. Place hold

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