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1.	Image from Amazon.com	Ultimate Question by Reichheld Fred Publication details: Boston Harvard Business School Press 2006 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.1554. Place hold
2.		Impact of Customer Loyalty on Brand Image Sylvain Sydney DSouza Publication details: Mumbai SFIMAR WIN/2023 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: WIN/2023/MAR-SPE/PR5675. Place hold
3.		Relationship Between Customer Loyalty by Different Brands and Consumer Relationship Glynis Marshal Dmello Publication details: Mumbai SFIMAR WIN/2024 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: WIN/2024/MAR-SPE/PR6119. Place hold

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