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1.	Image from Amazon.com	Competing In A Service Economy by Gustafsson Anders Johnson Michael D Publication details: "Wiley India Pvt. Ltd., New Delhi" 2006 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 332.04 GUS/JOH. Place hold
2.	Image from Amazon.com	Improving Customer Satisfaction Loyalty And Profit by Johnson Michael Dalton Gustafsson Anders Edition: 1st Ed. Publication details: Jossey-bass 2000 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812 JOH/GUS. Place hold
3.	Image from Amazon.com	Improving Customer Satisfaction Loyalty And Profit by Johnson Michael Dalton Gustafsson Anders Publication details: "Wiley India Pvt. Ltd., New Delhi" 2006 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812 JOH/GUS. Place hold
4.	Image from Amazon.com	Competing in a Service Economy How to Create a Competitive Advantage Through Service Development and Innovation by Gustafsson Anders Publication details: New Delhi Wiley India Pvt. Ltd. 2006 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 332.04 GUS/JOH. Place hold

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