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	1.	Image from Amazon.com	Services Marketing by Zeithaml Valarie A Bitner Mary Jo Gremler Dwayne D Pandit Ajay Publication details: McGraw-Hill 2018 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.8 ZEI/BIT. Place hold
	2.	Image from Amazon.com	Services Marketing by Zeithaml Valarie A Bitner Mary Jo Edition: 3rd Ed. Publication details: "Tata McGraw-Hill, New Delhi" 2003 Availability: Items available for loan: St. Francis Institute of Management and Research (2)Call number: 658.8 ZEI/BIT, ... Place hold
	3.	Image from Amazon.com	Services Marketing by Zeithaml Valarie A Bitner Mary Jo Gremler Dwayne D Edition: 6th Ed. Publication details: "McGraw-Hill Education India Pvt Ltd, New Delhi" 2014 Availability: Items available for loan: St. Francis Institute of Management and Research (2)Call number: 658.8 ZEI/BIT, ... Place hold
	4.	Image from Amazon.com	Service Marketing by Zeithaml Valarie A Bitner Mary Gremler Dwayne Edition: 5th Ed. Publication details: "Tata McGraw-Hill Education Private Limited, New Delhi" 2012 Availability: Items available for loan: St. Francis Institute of Management and Research (2)Call number: 658.8342 ZEI/BIT, ... Place hold
	5.	Image from Amazon.com	Service Marketing by Zeithaml Valarie A Bitner Mary Publication details: Tata McGraw-Hill Publishing 2001 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.8342 ZEI/BIT. Place hold
	6.	Image from Amazon.com	Services Marketing Integrating Customer Focus Across the Firm by Zeithaml Valarie A Bitner Mary Jo Gremler Dwayne D. Pandit Ajay Edition: 5th Ed. Publication details: New Delhi Tata McGraw Hill Education Pvt. Ltd. 2011 Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.8 ZEI/BIT. Place hold