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Who Stole My Customer by
Publication details: "Pearson, Delhi" 2005
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812 THO.

2.
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The Customer Centered Enterprise by
Publication details: McGraw-Hill 2000
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812 THO.