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Business Solutions On Demand by
Publication details: "Kogan Page, New Delhi" 2006
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 338.4 CER/STO.

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Handbook Of Customer Relationship Marketing by
Publication details: "Crest, New Delhi" 2004
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812 STO/WOO.

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Up Close And Personal by
Edition: 2nd Ed.
Publication details: Kogan Page 2001
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812 GAM/STO.

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