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1.
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Building Hope by
Publication details: "Macmillan India Ltd, New Delhi" 2008
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.4092 BAT.

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2.
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Essentials Of Services Marketing by
Edition: 2nd Ed.
Publication details: Thomson Learning 2002
Availability: Items available for loan: St. Francis Institute of Management and Research (2)Call number: 658.8 HOF/BAT, ...

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3.
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Services Marketing by
Edition: 4th Ed.
Publication details: "South Western Cengage Learning, New Delhi" 2011
Availability: Items available for reference: St. Francis Institute of Management and Research: Not for Issue (1)Call number: 658.8 BAT/HOF.

4.
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Services Marketing by
Edition: 5th Ed.
Publication details: Cengage Learning India Pvt. Ltd. 2018
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.8 HOF/BAT.

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