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Analysis of Customer Satisfaction Data by
Publication details: New Age International(P) Limited Publishers, New Delhi 2010
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.8343 ALL/RAO.

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Customer Satisfaction Research Management by
Publication details: "Pearson Power, New Delhi" 2005
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.834 ALL.

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