The Role of Digital Financial Services on Indian MSMEs
Publication details: New Delhi Associated Management Consultants (P) Ltd 2023Description: VOl 17 Issue No 2 February 2023 Pg 08-26Subject(s): In: Indian Journal of FinanceSummary: This paper aimed to examine the role pf digital financial services registered micro, small and medium enterprise in India. This study examined the MSME knowledge, usage and preferences about several digital financial technologies, Further the paper discussed the impact of demographic variables on DFS adoption . Primary data was gathered for the study. DFS Awareness in the MSME sector was high but far from required level. The DFS adoption was found to be affected by the age and experience of the manager. Also the educational level of the manager did not always impact the DFS adoption.Digital financial service providers should increase customer satisfaction and reduce administrative expenses by making their website or application user friendly to attract MSMEs.| Item type | Current library | Status | Barcode | |
|---|---|---|---|---|
| Article | St. Francis Institute of Management and Research | Available | AR1033 |
This paper aimed to examine the role pf digital financial services registered micro, small and medium enterprise in India. This study examined the MSME knowledge, usage and preferences about several digital financial technologies, Further the paper discussed the impact of demographic variables on DFS adoption . Primary data was gathered for the study. DFS Awareness in the MSME sector was high but far from required level. The DFS adoption was found to be affected by the age and experience of the manager. Also the educational level of the manager did not always impact the DFS adoption.Digital financial service providers should increase customer satisfaction and reduce administrative expenses by making their website or application user friendly to attract MSMEs.
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