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The Financial Times Guide To Strategy by
Edition: 2nd Ed.
Publication details: "Pearson Education, London" 2000
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.4012 KOC.

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The Handbook Of Key Customer Relationship Management by
Edition: 1st Ed.
Publication details: "Pearson Education, London" 2001
Availability: Items available for loan: St. Francis Institute of Management and Research (1)Call number: 658.812 BUR.

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