TY  - BOOK
AU  - Dcunha Cleopatra
AU  - Peswani Shilpa
TI  - Application of The Servqual Model In Measuring Service Quality In Banks & Studying Its Impact On Profitability
U1  - WIN/2012/FIN/PR1459 
PY  - 2012///
PB  - St. Francis Institute of Management and Research, Mumbai
KW  - FIN
ER  -