TY  - GEN
AU  - Robert Johnston 
TI  - Service Operations Management 
SN  - 978-93-868-7330-9
U1  - 658.812 
PY  - 2020///
CY  - Chennai 
PB  - Pearson 
KW  - Service Operation management
KW  - Challenges
KW  - Customers and relationships
KW  - Expectation and Perceptions
KW  - Service Process
ER  -