Robert Johnston  <br/><br/>
Service Operations Management  

 - Chennai   Pearson   2020 
 - 462 Paperback  
<br/><br/><label>ISBN: </label>978-93-868-7330-9 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Service Operation management 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Challenges<br/>Customers and relationships <br/>Expectation and Perceptions <br/>Service Process
<br/><br/><label>Dewey Class. No.: </label>658.812  / JOH/CLA