TY - BOOK AU - Persee James R. TI - Process Improvement Essentials SN - 9788184042108 PY - 2006/// CY - Navi Mumbai PB - Shroff Publishers and Distributors Pvt. Ltd. KW - Six Sigma Quality Control Standard KW - Capability Maturity Model Computer Software KW - Computer Software Quality Control KW - ISO 9001 Standard ER -