TY  - BOOK
AU  - Prashant John
TI  - Virtually Yours
PY  - 2018///-04-03
KW  - Human Resource Management
KW  -  Customer Engagement
KW  -  Data transformation
KW  -  Streamlining Business Processes
KW  - Chatbot
N2  - "Eva, the Chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on th bank website had 1.2 million conversations. Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience."
ER  -