Dyche Jill <br/><br/>
The Crm Handbook 

 - 2nd Ed. 
 -  Pearson Education  2002 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8178085682 
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC