TY  - BOOK
AU  - Besterfield Dale H
AU  - Besterfield-michna Carol
TI  - Total Quality Management
SN  - 9789332534452
U1  - 658.562 
PY  - 2016///
CY  - Delhi
PB  - Pearson Education
KW  - TQM
KW  -  Customer Satisfaction
KW  -  Employee Involvement
KW  -  Information Technology
KW  -  Performance Measures
KW  -  Supplier Partnership
KW  - Leadership
N1  - 2016-10-07
ER  -