Besterfield Dale H <br/><br/>
Total Quality Management 

 - 4th Ed. 
 - Delhi  Pearson Education  2016 
 - 595 
<br/><br/>
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>9789332534452 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM
<br/><br/><label>Subjects--Facted Index Terms: </label><br/> Customer Satisfaction<br/> Employee Involvement<br/> Information Technology<br/> Performance Measures<br/> Supplier Partnership<br/>Leadership
<br/><br/><label>Dewey Class. No.: </label>658.562  / BES/BES