Ramani V V <br/><br/>
Performance Management In Call Centres 

 -  "ICFAI, Hyderabad"  2005 
 - 199 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8178817993 
<br/><br/><label>Dewey Class. No.: </label>658.3125  / RAM