Parasuraman  A <br/><br/>
Techno -  Ready Marketing 

 -  "The Free Press, New York"  2001 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0684864940 
<br/><br/><label>Dewey Class. No.: </label>658.8  / PAR/COL