Zeithaml Valarie A <br/><br/>
Service Marketing 

 -  Tata McGraw-Hill Publishing  2001 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0070435561 
<br/><br/><label>Dewey Class. No.: </label>658.8342  / ZEI/BIT