Zeithaml Valarie A <br/><br/>
Service Marketing 

 - 5th Ed. 
 -  "Tata McGraw-Hill Education Private Limited, New  Delhi"  2012 
 - 763 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>9780070700994 
<br/><br/><label>Dewey Class. No.: </label>658.8342  / ZEI/BIT