Smith Gerald <br/><br/>
Quality Problem Solving 

 - 1st Ed. 
 -  Prentice-Hall of India  2000 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8120316894 
<br/><br/><label>Dewey Class. No.: </label>658.403  / SMI