Zeithaml Valarie A <br/><br/>
Services Marketing 

 - 6th Ed.  
 -  "McGraw-Hill Education India Pvt Ltd, New Delhi"  2014 
 - 711 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>9781259026812 
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZEI/BIT