Finch Lloyd C <br/><br/>
Telephone Courtesy and Customer Service 

 - 4th Ed. 
 -  "Viva Books Private Limited, New Delhi"  2011 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>9788130918464 
<br/><br/><label>Dewey Class. No.: </label>658.812  / FIN