Burnett Ken <br/><br/>
The Handbook Of Key Customer Relationship Management 

 - 1st Ed. 
 -  "Pearson Education, London"  2001 
 - 401 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0 273 65031 9 
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUR