Srinivasan R <br/><br/>
Service Marketing 

 -  "Prentice Hall Of India Pvt Ltd, Mumbai"  2004 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8120325982 
<br/><br/><label>Dewey Class. No.: </label>658.8  / SRI