Zeithaml Valarie A <br/><br/>
Services Marketing 

 - 3rd Ed. 
 -  "Tata McGraw-Hill, New Delhi"  2003 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0070530424 
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZEI/BIT