Evans James R <br/><br/>
Total Quality 

 - 2nd Ed. 
 -  "Thomson South Western, United Kingdom"  2003 
 - 376 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>9812400680 
<br/><br/><label>Dewey Class. No.: </label>658.562  / EVA/DEA