Besterfield Dale H <br/><br/>
Total Quality Management 

 - 3rd Ed. 
 -  Prentice-Hall of India  2005 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8120328833 
<br/><br/><label>Dewey Class. No.: </label>658.562  / BES