Fitzsimmons James <br/><br/>
Service Management 

 -  "Tata McGraw-Hill, New Delhi"  2000 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>3 .007231267X 
<br/><br/><label>Dewey Class. No.: </label>658  / FIT/FIT