Fluss Donna <br/><br/>
Real - Time Contact Center 

 -  "American Management Association, New York"  2005 
 - 221 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0814472567 
<br/><br/><label>Dewey Class. No.: </label>658.812  / FLU