Gittell Jody Hoffer <br/><br/>
The Southwest Airlines Way 

 -  "Tata McGraw-Hill, New Delhi"  2004 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0070598444 
<br/><br/><label>Dewey Class. No.: </label>658.406  / GIT