Fluss Donna <br/><br/>
The Real - Time Contact Center 

 -  "PHI Learning Private Limited, New Delhi"  2009 
 - 221 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>9788120337541 
<br/><br/><label>Dewey Class. No.: </label>658.812  / FLU