Oakland John S <br/><br/>
Total Quality Management Text With Cases 

 - 3rd Ed. 
 -  "Elsevier, New Delhi"  2005 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8181479912 
<br/><br/><label>Dewey Class. No.: </label> / OAK