Gerson Richard F <br/><br/>
Measuring Customer Satisfaction 

 - 1st Ed. 
 -  "Viva Books Private Limited, New Delhi"  2004 
 - 112 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8176495972 
<br/><br/><label>Dewey Class. No.: </label>658.834  / GER