Carlaw Peggy <br/><br/>
The Big Book Of Customer Service Training Games 

 - 1st Ed. 
 -  "Tata McGraw-Hill, New Delhi"  2004 
 - 209 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0070590427 
<br/><br/><label>Dewey Class. No.: </label>658.812  / CAR/DEM