Jeston John <br/><br/>
Business Process Management 

 -  "Elsevier, New Delhi"  2007 
 - 437 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8131207617 
<br/><br/><label>Dewey Class. No.: </label>658.114  / JES/NEL