Venkata Ratnam C S <br/><br/>
Customer Relationship Management 

 -  "Excel Books, New  Delhi"  2003 
 - 368 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8174463216 
<br/><br/><label>Dewey Class. No.: </label>658.812  / VEN/SOM