Feinberg Richard <br/><br/>
Cases In Call Center Management 

 -  "Jaico Publishing, Mumbai"  2006 
 - 356 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8179924424 
<br/><br/><label>Dewey Class. No.: </label>384  / FEI/RUY