Kincaid Judith <br/><br/>
Customer Relationship Management Getting It Right 

 -  "Pearson, New Delhi"  2006 
 - 480 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8177581341 
<br/><br/><label>Dewey Class. No.: </label>658.812  / KIN