Sheth Jagdish N <br/><br/>
Customers Relationship Management 

 -  Tata McGraw-Hill Publishing  2002 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0070435049 
<br/><br/><label>Dewey Class. No.: </label>658.812  / SHE/PAR