Gosney John W <br/><br/>
Costumer Relationship Management Essentials 

 -  "Prentice Hall, New Delhi"  2003 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8120318099 
<br/><br/><label>Dewey Class. No.: </label>658.812  / GOS/BOE