Hooks Ivy F <br/><br/>
Customer-Centered Products 

 -  "American Management Association, New York"  2001 
 - 272 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>9780814405680 
<br/><br/><label>Dewey Class. No.: </label>658.575  / HOO/FAR