Nash Susan <br/><br/>
Delighting Your Customers 

 - 1st Ed. 
 -  "Bpi (India) Pvt.Ltd, New Delhi"  2003 
 - 160 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>8176931292 
<br/><br/><label>Dewey Class. No.: </label>658.812  / NAS/NAS