Friedman Nancy <br/><br/>
Customer Service Nightmares 

 -  "Viva Books Private Limited, New  Delhi"  2004 
 - 149 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>817649612X 
<br/><br/><label>Dewey Class. No.: </label>658.812  / FRI